General
All items will be supplied in new condition unless explicity stated otherwise in the product description.
We are a voluntary organisation but we will make best efforts to despatch orders (subject to availability) within seven days of date of order.
We will contact you if despatch of part orders will incur additional shipping costs.
Where stock levels are shown on the product pages, these are an indication only as there may be a number of reasons affecting availability including quality control. You will be advised at the earliest opportunity if it is not possible to fulfill part or all of your order after it has been submitted.
Our Privacy Policy can be viewed here.
Refund and Returns Policy
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD or DVD that has been opened.
- Clothing that has clearly been worn for a considerable period of time.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. It is not possible to exchange an item.
Shipping returns
To return your product, you should send your product to:
Norfolk Wherry Trust Forsythe Wherry Yard Horsefen Road Ludham Norfolk NR29 5QG UK
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
For questions related to refunds and returns, please use the contact form.